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Today's, Fiscally Fit Column in the Wall Street Journal has an outstanding story on how to complain effectively to get satisfaction for a problem. I highly recommend it.
Key Links:
http://online.wsj.com/article/SB120413183493397095.html?mod=pj_main_hs_coll
http://www.gethuman.com/
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Upon reading your blog I found it interesting. If ever consumer experience from disappointing to the products or services. In this particular case consumers mostly went to or call the customer service to share the problems they had. Here's a great portal of information about consumer's issues - Service Complaints
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