Things did not go smoothly, but my local Macy's eventually did the right thing for me. Looking to buy a new winter coat, my wife and I went on Sunday. Instead of having the winter coats in the same area, they had them for sale in different locations throughout the store. After spending an hour looking and trying on coats (on two levels of the store), we found a nice, single breasted Calvin Klein in a $150 rack (along with many double and single breasted). When we tried to check out, the clerk said it was a different "style" from the ones on sale and was $400. When he went to look at the sale rack, it took him almost 15 minutes to figure out why.
Today, I spoke with the store manager and he agreed to honor the price.