Over the weekend, I noticed my upstairs TV no longer received HD channels for Fox and CBS. This TV is in our bedroom and doesn't have a cable box. Basically, we use it to watch network TV before bed. Why pay for a cable box?
When I looked into my "technical problem," Comcrap informed me that they were "encrypting" the HD signal and I would need a cable box to receive FREE TV. Basically, they could have cared less. They want to force subscribers to pay a monthly fee for a box and remote and "HD" gives them a way.
Unfortunately for them, I was able to get a better deal for cable/internet from Uverse. In a tough economy, one would think Comcast would try to keep customers happy. Not give them the shaft.
Hi!
ReplyDeleteWe do value your business and hate to see you go. If you'd like our team to look into this and see if we can get you a better deal, email us at We_Can_Help@cable.comcast.com.
Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com